Overview

The User Engagement Report serves as a valuable tool for gauging the adoption of various apps within your organization. This report provides a comprehensive list of apps along with their corresponding engagement metrics. Apps are categorized into four tiers: no usage, low usage, medium usage, and high usage. 

Depending on your organization's policies, you can identify apps with low engagement and take appropriate action. Furthermore, apps with no usage can be identified by checking the user details on the Spendflo products page. In such cases, you have the option to deactivate or downgrade licenses, thus optimizing cost savings.

Please note that User Engagement data is only available for apps with a direct integration to Spendflo, apps to which users log in via SAML2 Single Sign-On (SSO), and apps visited by users with the browser extension running.

Viewing User Engagement Report

By default, users that have not logged in to the app in the last 90 days are treated as unused accounts. You can select a different threshold for unused accounts from the dropdown list (or change the default threshold for all apps as described below). Users that have logged in to the app within the threshold period are given a user engagement score of low, medium or high.

How user engagement works 

User engagement is based on the number of logins into the app by the user over the given time period. User engagement data is only available for apps with a direct integration to Spendflo, apps to which users log in via SAML2 Single Sign-On (SSO), and apps visited by users with the browser extension running.

Defining low, medium, and high engagement

Steps to get the User Engagement Report

To get the report, follow the steps below.

1. Open the Reports tab from the Navigation menu

2. Once you've landed on the Reports page, the initial screen that appears will be the Buying Hub Reports. The navigation menu for accessing different reports is located on the left side of the screen. Navigate to the Management Hub section. Locate and click on the User Engagement

3. After clicking on the report, you'll see the report populated. Here all your apps will be represented in a graph and their engagement data of users with no usage, low usage, medium usage and high usage. 

Hover on a particular app and its color, to see the number of users falling in that category. The scale of engagment is provided at the top of the graph for your reference.

Sort and Filter

Within this report, you have the flexibility to fine-tune the Engagement threshold using the drop-down filter. You can choose from three options: 30, 60, and 90 days of engagement threshold. This selection dictates how the system categorizes apps into low, medium, and high usage based on your chosen timeframe.

Additionally, you have the ability to sort the report either alphabetically or by the number of users associated with each app.