Overview

Once you've received responses for a survey, the results are presented in graphical form. This article aims to guide you in comprehending the outcomes of the Sentiment Survey.

Understanding Sentiment Score map

The Sentiment Score Map buckets each software into 4 quadrants. Here is what each quadrant implies

Renew

These apps are considered critical by the majority of your colleagues and also have a high Sentiment Score. Please optimise these procurements by going for multi-year deals or via other negotiation levers through Spendflo.

Replace/Retrain

These apps are considered critical by the majority of your colleagues but have a poor Sentiment Score. Please replace them with alternative tools or you retrain your colleagues to derive the maximum value from these tools.

Retire/Eliminate

These apps are not considered as critical by the majority of your colleagues and also have a poor Sentiment Score. Please decommission or retire them to save costs.

Renegotiate

These apps are not considered as critical by the majority of your colleagues but  have a high Sentiment Score. Please renegotiate these tools to optimize costs.

Calculation of Sentiment Score

On a scale of 0-10, if a user give a score of 

• >7 - It is a promoter 
• 6-7 - it is passive
• <6 - it is a detractor

Sentiment Score (%) = Percentage of promoters - percentage of detractors

For instance if a survey is sent to 50 people and the response is as below:

• Promoters - 35 (70%)
• Neutral - 7 (14%)
• Detractors - 5 (10%)
• Not answered = 3 (6%)

The Sentiment Score  = 70-10 = 60%